How We Help
Recall Services
Your Team

Contact Us

Book More Patients

In Less Time.


We Consistently Book Your Existing Patients.

With over 20+ years of dental experience, we are your recall experts. We know the industry, the software and have the personal touch to improve your bookings.


Higher Patient Retention Rate

More Patients Booked Than an Automated System

Average Monthly Calls Made For Your Clinic


How We Help.

We believe that having an effective recall system is extremely important to your dental practice. The key to a successful continuing care program is to make sure it is a routine task and that it is done in a systematic way. Outsourcing your dental services can help increase profitability and overall revenues while keeping your expenses low.

U R DU will look at your active patient base to determined the cost of your outsourcing. We will work on contacting all patients who need to be scheduled. Statistics will be sent monthly and all privacy protocols will be followed to ensure that PIPA (Personal Information Privacy Act) is followed.

“We started using U R DU Appointment Services and have added two additional hygiene days. 

-Dr. Shruti Chahal

“We Guarantee..”

Joanne Williams – Founder

Dr. Taneshwar Chahal

“Vast improvement with our schedule and production in our clinics”

We have been working with JDC [Joanne] for a while now. Her dedication to achieving the goals for the office is unparalleled. She has personally trained our staff one on one to maximize their potential. The ideas that she has helped implement have improved the overall efficiency of our office. We started using U R DU appointment services and have noticed a vast improvement with our schedule and production in our clinics.”

Ellis Dental

“Cost-effective way to get things done consistently”

It did not take long to see the difference. The staff at U R DU is always professional and communicated well with our patients and team members. The U R DU team members have years of dental experience and understand how things are done. Recall settings within the practice management software helped to customize our system for our clinic protocols. The founder, Joanne Williams, brings years of experience and an excellent understanding of clinical systems to offer advice and guidance if needed. Using the services of U R DU has proven to be a cost-effective way to get things done consistently while leaving more time for in-office staff to complete their daily tasks.”

Signal Hill Dental Centre

Would recommend to all dental offices big or small”

“Thanks Joanne and Lani for the excellent service. UR DU Appointment Services is the best at what they do. Our hygiene bookings have increased significantly. Their services are easy to set up and implement, they simply dial in to your software and start working. Leave your front end staff to deal with patients, payments and insurance. U R DU will take care of all your recalls. Very happy we went with this service. Would recommend to all dental offices big or small.”

Gabriele Maycher, CEO, GEM Dental Experts Inc.

“Love working with UR DU Appointments!

“As a consultant myself, working with Joanne’s consulting firm, UR DU Appointments has been a dream! Her systems and processes in optimizing the hygiene schedule, recall system, and insurance information is all done remotely and eliminates the need for an additional ADM person.  Plus, the return on investment for these services can’t be ignored. If you are finding that your recall system is failing, your hygiene days are consistently falling apart, consider hiring Joanne at UR DU Appointments! Done remotely and very efficient.”



Recall Service

Internal Marketing

The cost-effective way to increase production while keeping your existing patients top of mind. 

Increase Internal Production

Consistent & Professional Calling

Efficient Scheduling

Relieve Staff

Our service can relieve your team’s workload and is a cost-effective way to bridge the recall gap!

Relieve Workload

No Training Required

Add Decades Of Recall Experience To Your Team!

Boost Your Revenue

Increase your production revenue without inquiring the big staffing expenses to achieve the same result!

For Small & Large Offices

See Results In Less Than 90 Days

Keep Growing Without The Big Payroll Costs


How To Get Started.


Strategy Meeting

Let us assess your needs and create a personalized program.


Office Review

Let’s work with your team to integrate and capitalize on your opportunities.


Personalized Calling

Let us connect with your existing patients and fill out your schedule! 


Monthly Results Report

We send you monthly reporting with all our activity and performance results. 

Meet Your Team

Alex Zlatin


With over 15 years in management, after earning a B.Sc. in Technology Management at HIT in Israel and earning his MBA in Edinburgh Business School, Alex entered the Canadian dental industry with a keen interest in helping people and the intention to help shape, and ultimately revolutionize, the dental industry as we know it.

His passion for helping dental professionals led him to orchestrate a series of endeavors, including authoring his first book, “Responsible Dental Ownership: Balancing Ethics and Business Through Purpose” to help struggling dentist owners master the business side of their practice, and founding the Dental Office Managers Association of Canada, in order to regulate the Dental Office Manager professions within the Canadian dental industry.

He is also the CEO of a successful Canadian dental software company, that now has acquired U R DU Appointment Services in order to continue to support and service dental clinics in Canada.

Joanne Williams


From the moment she started her career in dentistry, Joanne Williams knew it would be an interesting and challenging one. With over 20 years of experience managing a dental clinic, she enjoys working and learning the management side of dentistry. After adapting to the introduction of technology to the industry and building systems for a new paperless environment, Joanne is ready to take on new challenges as a member of the U R DU team.

When not at work, Joanne retains her passion for communication and productivity. A passionate biker, gardener, and golfer, she is also a loving partner, mother, and grandmother. Outside of the office, there’s nothing she loves more than being out on the greens under a wide-open sky.

Sue Sylvester

Recall Specialist
With over 26 years of experience in the dental field, Susana Sylvester is no stranger to the ins and outs of the business. From dental reception to hygiene and treatment coordination to chair-side assistance, she’s done it all. With a solid background in dental business management as well as  accomplishments in marketing, patient care, and increasing office productivity, Susana is excited to tackle a new side of the industry with U R DU.

Lani Ray

Recall Specialist
With over 23 years of experience as a dental assistant and in the dental industry, Lani Ray transitioned to dental administration and office organization, finding a passion for recall and treatment management. Now a proud member of the UR DU appointment services team, Lani has been helping offices maximize their booking potentials since 2017.

Outside of work, Lani is a loving partner, mother, and outdoors enthusiast. When not at the office, she enjoys spending time with her husband Eric and her three children, Alyssa, Colby, and Adelynn. An Albertan born and bred*, Lani can be found boating on the lake in the summer with her family or reveling in the mountains during the winter.


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Calgary, Alberta

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Canadian Dental Offices

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